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Your questions answered

If you're new or looking for answers to your questions, this guide will help you learn more about our services and their features.

1. Is there a free trial available?

Yes, we offer the ability to test our services before purchasing. All you have to do is contact us and we will provide to you a 100% discount to test our services.

2. How can i contact you?

We offer the following support methods:
Whatsapp (via the button on the bottom of the page)
Customer Support via Contact page

Email us directly at support@nnfjf.com

When you contact support please make sure to include the link/URL or order ID for any orders you have questions about.
We offer support 24 hours a day, 7 days a week, 365 days a year. Live chat is available at most times. We respond to all support tickets within 12 hours or less.

3. How can I find out more about the services you offer?

You can see all current services on the Services and Pricing page or on the New Order page.

From the Service and Pricing page you can sort by Platform, Service, Price, or Rating.

On both the Service and Pricing page and the New Order page you will see a detailed Service Description for each service.

Please note that the information listed on the Service and Pricing page and New Order page are estimates/averages, not guaranteed, and subject to change without notice.

4. How do you deliver your services?

We use a variety of providers for our services and their delivery methods are all different. We cannot give specific details about delivery methods, that information is proprietary and confidential. You can find specific information about the service you are interested in on the Service and Pricing page or the New Order Page.

5. Why Should I Trust Your Company?

1) We have been in business and an industry leader since 2023.
2) We process dozen of orders daily.
3) We have a staff of full-time, in-house Developers and Customer Support Specialists.
4) We offer services from many providers for a variety of social media platforms and we are constantly adding new services
5) We offer very competitive low prices, with services available at every price point.
6) We offer 24/7 customer support. You can chat live anytime, or open a support ticket that will be responded to in 12 hours or less.
7) Many services come with a refill guarantee, this means if they drop a refill will be generated for the order and if a refill is not possible, a refund will be issued for any undelivered services.
8) You can request a refund for the balance in your account at any point and the refund process will be initiated within 24 hours.

6. What is your refund policy / return policy?

Order Cancellation Refund Policy:
A customer may request an order cancellation by opening a Support Ticket on Whatsapp or by emailing support@nffjf.com. However, once an order is In Progress we cannot guarantee that the order can be stopped. If the order can be stopped a refund will be issued for any undelivered services. In case of partial delivery, if we are able to stop the service, we will cancel the order and refund it to your balance as follows: the amount of the service units already delivered will be deducted from the total amount of your refund (a refund will be issued for any undelivered services). In the case of full delivery, no refund will be made. If the order is canceled by our system because of technical or delivery issues a refund will be issued for any undelivered services. Services Refill / Refund Policy We offer a variety of services and they all have different delivery methods and features. Many of our services come with a refill/restart if the services we deliver drop. However, some of our services come with no refill/restart and some come with a refill only for a specific timeframe (after the order is placed). It is important that you review the Service Description before placing all orders so that you are familiar with the refill policy. Any time there is a problem with an order please open a Support Ticket and let us know. If the service purchased comes with a refill we will restart the order to complete the delivery and if we are unable to complete the order we will issue a refund for any undelivered services.

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